Customer Support

QuantumhyperX Systems - Professional Workstations and Mini Datacenters:

Online sales and Processing Office:

QuantumhyperX™ Suite 500- 666 Burrard Street
Vancouver BC Canada V6C 3P6
Billing Toll Free: 1 (800) 459-1974 Extension 101
Charges are only Pre-Authorized Until Products have Shipped.



Product Availabilty and Pricing:

Please send are requests to
sales@quantumhyperx.com


Internet Sales - Terms and Conditions Agreement:

All internet transactions require the purchasers to use Visa, (MasterCard and American Express are not excepted Online). The billing and shipping address used to complete an order must be the same address found on the credit card statement.

Before placing an Order:

1) Confirm warehouse stock and pricing for all products before placing an order.
2) Products listed on this web site are considered special order unless other wise specified.
3) Special order products typically take 1 to 4 weeks for delivery.
4) Products that are in stock ship the next day business day
5) All sales are based on the manufactures part number - Confirm product information with the Manufacture
6) For Defective Products - Contact the manufacture for replacement.

Return Policy

1) There is presently a no return policy for open box products sold online
2) Open box items are not exchangeable and some products are not exchangeable at all such as software.
3) Products that do not possess a security seal are also not exchangeable or returnable(OEM Non Retail Products).
4) Some Returnable products may require a 25 percent restocking fee.
5) Please inspect all shipping boxes for damage before opening them. Do not except them if there is damage.
6) Refunds are returned by check 5 business days after an order has been processed.

Shipping Policy

- QuantumhyperX is not responsible for shipping damage.
- Shipping prices and Taxes are calculated during checkout.

Warranties

- Products include warranties offered by the manufacture.
- Residential sales require final payment by cash if the purchasers credit card is not Chip Enabled or is not registered in the Verified by Visa Program.

Customer Privacy Policy

The information collected is customer name, address and telephone number. The email address is used to transmit the final credit card transactions, returns or cancellations. The QuantumhyperX is PCI and PA-DSS compliant for Internet Credit Card Transactions.



VBV pROGRAM









These internet security protocol were implemented by Visa to verify the customer's name and billing address on Visa's servers, so it is quicker and easier for the consumer to make an online order in the future.  

Manufacture Warranties:

Defective Products - Call the manufacture as they include a one year manufacture warranty when purchased online.

QuantumhyperX Server and computer Warranties:

One year warranty (parts and labor) on processor, motherboard and memory. Warranty excludes damage due to Trojans, Rootkits or over clocking but a re-imaging service is included with the warranty for the first year in that event.


Includes One Year Service: Clean dust filter, fans and CPU Thermal heat sink as well as clear registers of in active software.



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365 days By Online
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