1) There is presently a no return policy on all Special Order electronic computer hardware sales such as Processors, Motherboards, Computer Memory and Video Cards as a few examples. All Special Order electronic sales are also non cancellable or returnable. Orders that are not signed for upon delivery will be charged a 25 percent restocking fee when the item is returned to the warehouse.
2) Open Box Special Order electronic sales such as Name Brand Computers and Monitors are not returnable or exchangeable. These item are considered used once the manufacturer seals have been broken and any additional purchased warranties also can not be returned or refunded. Returns can only be made if the manufacturer packaging is still sealed with the original shipper packaging and UPC code. The items will also require an additional RMA (Return Merchandise Authorization) decal for return. Use the Contact Support Page to request the RMA.
3) The purchasers full credit card number is required in order to refund any credit card charges minus any restocking fees for any returns.
4) We also only delivery to residential addresses that match the credit card holders statement address. A business address delivery still requires a valid residential billing address unless it is business credit card with a validated business name, address and account with QuantumhyperX™ Systems.